Experts in IT services in Ottawa say that IT services and support are critical for businesses to be profitable and successful. Because these services are so important, IT support services hire a pool of qualified technicians to help a wide variety of challenges experienced by customers. Prior to selecting your support services, you must get some idea about the training needs and job responsibilities of these technicians.
What Do the IT Support Services Do?
The various challenges experienced by users include several hardware and software issues. The best IT support services can help clients with troubleshooting, computer maintenance and setup. Customers can either be assisted from remote areas through email or phone calls or by visiting the site in person. Such support might include hardware related issues or may even require addressing specific hardware peripheral or software programming issues. IT support technicians encounter various potential challenges concerning Internet connectivity faults, hardware setup issues, underperforming software tools, data security and virus attacks.
The problem-solving abilities of a support technician have to be really effective besides his communication skills. These professionals often need to discuss and explain issues concerning computer operation and problems with people that don’t possess adequate technical knowledge on such issues. Their communication skills have to be very good since they often need to explain technical concerns of complex nature in simpler words. In order to conduct troubleshooting steps over the phone correctly, a technician needs identify with the actual computer problems experienced by the end user. The computer users might be irate or panicky, but he needs to hold on to his patience.
Work Areas of Support Technicians
The responsibilities and job title of a support technician may be dictated by his work environment to a large extent. You may need to provide support towards a certain product if you’re working in the capacity of a helpdesk professional on behalf of a software or manufacturing unit. You may even need to extend assistance and support towards public and private sector corporations and firms besides guiding their employees. You may either need to visit client residences or business houses for providing on-site assistance or may even work within an office depending on the nature of your company or job.
The Types of Qualification that You Need
When it comes to employment at the entry-level, a majority of IT support specialists need to pursue some basic form of education as per the norms set by the U.S. Bureau of Labor Statistics. Being an IT support career aspirant, you may even study any other associated field like that of coding, networking and computer science. Remember that it’s easier for you to develop a strong background on concepts of technology when you pursue a degree program. Such programs may include studying on software and hardware applications besides acquiring knowledge on programming, systems, IT and data structures. While conducting system analysis and troubleshooting, you’ll come to know more about certain technical support tools.
How Much Can You Expect?
Your earning potential can be calculated on the basis of factors like education, certifications and experiences in this field. As per the BLS salary data, the median yearly earning of a support professional was estimated to be $44,300 way back in 2009.