Companies today find it difficult to score the right balance when it comes to customer support. Microsoft is no exception, and we want to hear about your experiences with the company related to mobile product support, good or bad. Community member 73blazer experienced an issue with Windows 10 Mobile and the official Mail app from Microsoft. After updating it to the latest version, it ceased to work in Continuum mode.
As expected, 73blazer decided to hit up Microsoft for some assistance. What wasn’t expected was the bad experience. First off, Microsoft Office support was involved, and they were unable to offer assistance and eventually redirected our poor member over to B2x, an outsourced support platform Microsoft uses for hardware and other support. After providing the IMEI number of an HP Elite X3, 73blazer was informed that only Lumia phones are covered for support through this particular channel.
Do they even have it? I tried desperately Friday to get some insight into an issue that is clearly a bug, to no avail. Basically, the issue is the new version of the mail app that came out earlier this week, won’t launch in continuum mode. Elite x3 had it. I pull out my 950xl which hadn’t updated in a while mail launches there in continuum mode, update the mail app, mail won’t launch in…
After supplying the same information for a Lumia 950, both soft and hard resets were recommended (clearly we’re looking at someone reading from a list of instructions to hand to consumers). It got worse from there, and so our forum member contacted HP support. They were more helpful and offered to take the problem up with Microsoft directly, supplying 73blazer with a case number to reference.How have your past experiences gone down when you got in touch with Microsoft for support? Do you have any tips when it comes to Windows 10 Mobile and specifically Lumia devices? Hit the link below and sound off in our community forum.